For many offices, a photocopier is at its nerve centre. With many departments and functions sharing one or two photocopiers, the machine remains quite busy through the office day, and it would not be surprising to see the machines going out of order. Every office has to have a reliable photocopier repairs company to handle their needs. It requires an experienced office equipment servicing organization to handle such assignments.
Most International Brands Serviced
Most photocopiers in use are made by international brands like Xerox, Canon and other such popular brands and the service providing organisation has to have technicians who are fully trained in handling all the machines. A large office equipment repair and maintenance company can probably afford having different technicians for each make of photocopier; but most companies have all their technicians trained to handle all makes and models of copiers as far as their repairs are concerned. All the required photocopier repairs have to be handled as far as possible at the clients’ site. This means the company has to have their staff ready and willing to travel at short notices to the clients’ premises.
There has to be a proactive and responsive customer service section to swiftly register the call for repairs from the clients and detail the technicians within the fastest time feasible. The technicians are also to be trained in customer relations, since they are the ones directly dealing with the customers. Understanding the photocopier machines’ status, explaining the defect and obtaining the approval of the estimate from the customer and collecting the repair charges and an all clear report after demonstrating the working of the copier, are all to be handled by the technicians. Only the best in the business will have their technicians trained and ready to handle these aspects well.
Handling Repairs of Printers of All Kinds
Besides handling photocopier repairs, the office equipment servicing agency also handles the maintenance of different types of printers of their clients. These days there are very high end printers with multifunction capabilities, and the printer repair companies should be able to handle these also equally well. In a city like Sydney, which is a commercial metropolis, every building will have hundreds of offices, and each will have a different printer, made by HP, Lexmark, Canon or a host of other brands and makes.
There are special abilities required by the technicians to handle the multifunction printer repair, and it is precisely because these printers are highly sensitive and perform many functions that they can also go bad, and any function could turn faulty. It is also a fact that in an office environment, many people may be handling the equipment and from that angle also it is imperative that the repair agency must be ready on its feet to attend to even emergency calls.
The services of HP designjet repairs Sydney agency provides, apart from handling minor and major repairs, also include stocking the printer supplies and consumables, like printer cartridges, toners and so on. The agency also usually takes up annual maintenance contracts with their regular customers so that the relationship is more on a firm basis, and the customers’ needs are met on priority. Visit us at HTTP://GOM.COM.AU/.